Warranty Info

Making the World a Better Place to Play........One Pool Cue at a Time!™

McDermott Warranty

When it comes to a quality product and superior customer service, McDermott sets the standard with the McDermott New Cue Lifetime Warranty, the premier warranty in the industry. The McDermott Lifetime Warranty provides unparalleled coverage, and demonstrates not only our confidence in McDermott cues, but also our ongoing commitment to every McDermott customer.

You can be certain, as we are, that you will enjoy owning a McDermott as much as we enjoy hand crafting them.

Lifetime Warranty against warpage and defects.

McDermott Handcrafted Cues warrants its pool cues purchased from an authorized McDermott Cue retailer or distributor (PoolCuesToYou.com is an Authorized McDermott Distributor) to be free of defects in material and workmanship, including warpage, for the lifetime of the product. McDermott will, without charge to the consumer, repair or replace your cue, provided that the claim is accompanied by a copy of the original sales receipt from an authorized McDermott dealer. McDermott does not warrant its product against damage caused by third parties. This warranty does not cover replaceable items such as tip, finish, and wrap. McDermott will fix such items, however, for a fee. In addition, McDermott, at its sole discretion, may void this warranty if there is evidence of abuse or mishandling. To obtain warranty service on a McDermott product, return the product to an authorized McDermott dealer or directly to McDermott. To determine the nearest McDermott authorized retailer or dealer, contact McDermott directly. Call toll free 1-800-666-2283.

DISCLAIMER: This warranty is in lieu of all other express warranties. McDermott disclaims all warranties for products that are purchased from sellers other than authorized retailers or distributors.

To take advantage of our Lifetime Warranty, please enclose a check or money order for $21.95 to cover inspection, shipping and handling.

Tiger X Shaft Warranty

Tiger Limited Lifetime Warranty

All Tiger® manufactured "finished" Products are warranted for life against defects in materials and workmanship.

This warranty does not include cue or shaft warpage! Bearing in mind that cues & shafts are made of wood, warpage is not considered a defect though we make great efforts to ensure that every cue and shaft that leaves our facility is straight!

If any product fails within its useful lifetime to the original retail end purchaser the item will be repaired or replaced at no charge.

There is a $15.00 SH & H charge, so please include a Money Order with the package or you can pay by credit card (USA customers only). For international customers, please email or call to find out the SH & H charge.

Return any defective product to us and it will either be repaired or replaced with the same or an equal value product and returned to you within 30 days.

In order to return any product to us, you must contact a factory representative. You may contact Tiger by phone, fax or email. No items will be accepted for return without getting a permission from a factory representative. Please mark your shipment with the factory representative name. Also please include a copy of your original factory invoice with the return. NO INVOICE, NO REFUND, NO CREDIT!

This warranty does not cover damage caused by misuse, accidents, alterations and ordinary wear & tear. Product(s) will be returned to you at your expense if it does not show a defect in materials or workmanship. Warranty is limited to repair or replacement of the product(s). We are not responsible for any incidental or consequential damage.

This warranty gives you specific legal rights. You may have other rights which vary from state to state. Check with your local authorities.

For warranty returns or service, send a copy of your proof of purchase, warranty item and a check payable to Tiger Products for return shipping/insured mail to:

Tiger Products, 175 W. Magnolia Blvd.,

Burbank , CA 91502 , USA .


	Lucasi Warranty Lucasi Limited Lifetime Warranty Lucasi cues are warranted to be free from material and manufacturing defects for the lifetime of the cue. Lucasi warrants all components, including warpage provided that your cue is accompanied by a copy of the original sales receipt from an authorized Lucasi dealer (PoolCuesToYou.com is an authorized Lucasi Dealer). Normal wear on replaceable parts such as tips, finish and wraps are not covered under this warranty. Lucasi does not warrant its product against damage caused by third parties. In addition, Lucasi at its sole discretion, may void this warranty if there is evidence of abuse or mishandling. Cues covered by this warranty will be repaired or replaced with the same model or one of equal value at no charge. This warranty is non-transferable.


	OB 1 Warranty OB Cues Product Warranty OB Cues warrants, to the original purchaser, all OB Cues products to be free from defects in material and workmanship for the life of the product when purchased from an authorized OB Cues Dealer (PoolCuesToYou.com is an Authorized OB Cues Dr). Authorized OB Cues dealers are Direct Retail Dealers as well as Network Retail Dealers. Direct Retail Dealers are listed here on our website. Product Registration is required and should be completed at or near the time of purchase. In the event an OB Cues product needs repair or replacement, it must be returned with proper documentation to OB Cues for determination of warranty coverage. All warrantable issues will be repaired if possible. In those circumstances where the warrantable issue is not repairable, the product will be replaced. If the condition is not a warrantable issue, OB Cues will contact the owner with an estimate for repairs, or replacement. In the event OB Cues receives a package with no discernable contact, the package will be held until claimed. At that time, the item can be considered for determination of warranty coverage. Things not covered by the OB Cues Warranty include, but are not limited to: Damage due to abuse or neglect. Damage caused by playing with an OB-1 Cue Shaft without the carbon fiber pad that is placed between the tip and the ferrule. Custom joint work provided outside OB Cues to fit a Partial OB-1 cue shaft to a cue. When a Partial OB-1 cue shaft is the original purchase, then OB Cues will replace a defective cue shaft with another Partial OB-1 cue shaft. This is the sole warranty of OB Cues and no other warranties are either expressed or implied, in fact or by law. OB Cues liability is limited to the replacement of the OB Cues product. OB Cues shall not be liable for any consequential, special, incidental or punitive damages resulting from or caused by any failed OB Cues product. Packaging suggestions: If you need to return your cue or cue shaft to us for repairs or for a warranty issue, please consider the following recomendations for packaging. 1. Wrap your cue or cue shaft in either foam wrap or bubble wrap to protect it from bumps, dents, and scratches. Don't build up the wrapping so much that the cue or shaft is tight inside the box. 2. Please don't use the loose "popcorn" style packaging. It does not protect the cue or shaft, and it is MESSY! 3. Don't pack the cue or shaft "Tight" inside the box. Long narrow boxes or tubes are very often caught in the shipping machinery at the depot's and the boxes are slightly "Bent". If you cue shaft is tight, then it will be "Bent" too. If the cue shaft is properly padded, and still has room to move inside the box, then the box can bend a little and not bend the cue shaft or cue inside. 4. The best package is the triangular "Tube" offered by all the carriers. UPS and FedeX say that they are for Air shipment only, but we use them every day for ground shipments. The Post Office also offers these tubes. 5. ALWAYS include this form inside the package with your cue or cue shaft, even if you have talked to us and we are expecting your shipment. Failure to provide this information may result in your cue or cue shaft not being processed because we won't know who it belongs to. 6. UPS and FedeX include $100 insurance. You must purchase more if you want to be fully covered! It is cheap too.

Predator Warranty

Predator Warranty Information

As the manufacturer of the highest quality billiards products on the market today, Predator^® Products is committed to performance and durability of our products.

To protect your investment, Predator Products offers a Limited Lifetime Warranty against manufacturing defects. If you ever experience a problem that you believe is covered under warranty, please call our customer service department at 1.888.314.4111 (international, +1.904.448.8748). Please note that this warranty does not cover problems resulting from warping or abuse.

Terms And Conditions. Predator Products warrants solely to the original purchaser of this Predator product that the product purchased shall be free from defects in materials and workmanship under normal use for as long as the product is owned by the original purchaser, and until the ownership of the product is transferred to another. This Limited Warranty does not apply to asserted defects resulting from:
(a) normal wear and tear;
(b) modification, misuse, abuse or improper maintenance or
(c) accidents or exposure to extreme temperature or humidity that causes permanent damage.
This Limited Warranty applies only to those products purchased from authorized dealers of Predator Products.
Predator shafts designed for Uni-Loc^® and Radial^® joints are only warranted when coupled with an Original Uni-Loc quick-release or Radial^® joint.
Limitation On Obligations. The obligations of Predator Products hereunder are limited to repair or replacement of any product found to be defective under this Limited Lifetime Warranty. In no event shall Predator Products be liable for any indirect, incidental or consequential damages, of any nature, or kind or for damages to or loss of property. THIS LIMITED LIFETIME WARRANTY IS THE SOLE WARRANTY OF PREDATOR CUES AND SHAFTS AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE.
Sole Warranty. This Limited Lifetime Warranty, as set forth herein, constitutes the entire warranty and representation of Predator Products with regard to its cues and shafts. This Limited Lifetime Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices that may be executed in connection with the purchase of the product. NO representation or warranty made by Predator Products employee, dealer or agent shall be binding upon Predator Products’ other than as set forth herein.
Claim Procedures. Claims for warranty performance and service shall be made by sending the product, shipping and insurance prepaid by the purchaser, to Predator Products, 11764 Marco Beach Dr. Jacksonville, Florida 32224-7684, together with
(a) evidence of original purchase;
(b) a description of the asserted defect; and
(c) the name; address and phone number of the original purchaser to whom the product is to be returned.
For international customers, we strongly encourage buying your Predator products from a local Predator dealer for better and faster service. The International Warranty will be honored through your local Authorized Predator Distributor. If you purchase a Predator product from a country other than the country you live in, the product must be returned to the dealer from which it was originally purchased in order for the warranty to be valid. For example, if the product is purchased in France, the product must be returned to the French dealer from which it was purchased. Predator Products will review the description of the asserted defect, examine the product and make service, repairs and replacements as appropriate under this Limited Lifetime Warranty. Upon completion of the service, Predator Products shall return the product to the original purchaser; shipping and insurance will be paid by Predator Products. If it is determined that the asserted defect is not covered under the Limited Lifetime Warranty, the original purchaser will be contacted and offered a repair service if applicable, or the product will be returned.
Legal Remedies. Depending upon the state in which you reside, you may have additional remedies available under the applicable Commercial Code or Consumer Warranty laws.

Care Instructions

WARPAGE – FINISH. Wood will soak up moisture in wet climates and release moisture in dry climates. To prevent warpage or finish problems, store your cue in an environment that has a stable and consistent temperature with a humidity level of 40 to 45 percent.

ABUSE. Cues made of wood are not designed to withstand lateral pressure. Situations where a cue is leaned or propped up against a wall, dropped on the floor, bent excessively while playing, or hit on a table can damage the cue. We recommend protecting your cue with a hard case.

TIP DIAMETER: We do not recommend turning your shaft down. You can choose to turn your shaft, but any 314² shaft turned below 12.25 mm, any Z² shaft turned below 11.40 mm, and any Fat shaft turned below 12.70 mm will result in an automatic void of your warranty.

PHENOLIC TIP REPLACEMENT. If you want to replace your phenolic tip on your BK2 break cue or your Air jump cue, do not remove the black carbon fiber tip plate located under the brown phenolic tip; this will jeopardize the strength of your shaft and the warranty will be voided. Leave .020” of the brown phenolic before gluing on the replacement tip.

SHAFT MAINTENANCE. To clean your Predator shaft, use a towel slightly dampened with rubbing alcohol. After cleaning, use a leather burnisher or similar material to seal the shaft. Using a Carnuba wax may also help to seal the shaft and protect it from moisture damage. To avoid damage, do not sand the shaft; no abrasive is necessary. Do not expose the shaft to excessive moisture and do not steam it to remove dings. Do not use a water-based cleaner.

THE ORIGINAL UNI-LOC^® JOINT. We recommend cleaning the Original Uni-Loc^® quick-release joint when you first receive your cue and every six months thereafter. These joints are precision manufactured to exact tolerances and even a modest amount of dirt can create a problem. You can use a Q-Tip dipped in Isopropyl alcohol to clean the inside threads and bore of the shaft insert. Clean the joint pin and threads with alcohol and a clean rag. We recommend the use of joint protectors to help keep your joint clean and to protect it from damage.

FERRULE. Much of the shaft’s performance can be attributed to our ferrule design and composition. Due to the
performance enhancing material used for the ferrule, scratches may appear with use. In this case, we recommend sending your shaft to us or to an authorized Predator repair center for a clean up. Do not remove or change the ferrule or the warranty will be voided.

TIP. The Everest^® tip comes on all Predator shafts. If tip replacement is needed, we recommend a medium-hard tip. For best results, we recommend that you send it to us or have an authorized Predator repair center do it on a lathe.

WRAP CLEANING. For leather and Leather Luxe™ wraps, use water to barely dampen a towel, wipe the wrap, and dry it immediately. Use Isopropyl alcohol for Irish Linen wraps.

PARTIAL SHAFTS: If the official Predator logo is not on your partial shaft, the Limited Lifetime Warranty is void.

PREDATOR CUSTOMER SERVICE. If you have any questions or need any maintenance work done on your Predator product, use our Contact Us form or call customer service at 1.888.314.4111 (international, +1.904.448.8748), or e-mail us at customerservice@predatorcues.com.

Repairs & Returns Information

Your Predator cue and/or shaft is warranted for life against any manufacturer defect that does not include warpage, abuse or normal wear on replaceable items such as the tip, ferrule, finish, wrap and bumper. We thoroughly check repairs that we receive for warranty validity. All warranty claims are evaluated at the discretion of Predator Products.

FACTORY SERVICE:
Please contact us prior to sending us products under warranty or repairs.

REPAIRS LEAD-TIMES AND PRICES:
Repairs that do not fall under warranty will be completed at a charge. Repair prices for non-warranted items and lead-times are the following:

Type of Repair	Price	Standard Lead Time (excl. shipping)
Shaft maintenance shaft ding repair (non finish, incl. shipping USA)	$ 25	7-10 days
Retip and clean up (Everest tip, incl. shipping USA)	$ 30	7-10 days
Retip and clean up (Moori or Sniper tip, incl. shipping USA)	$ 50	7-10 days
Referrule shaft (referrule, retip, clean-up, incl. shipping USA)	$ 50	7-10 days
Refinish shaft (refinish, referrule, retip, clean-up, incl. shipping USA)	$ 70	2-4 weeks
Refinish partially the butt (forearm or but sleeve, incl. shipping USA)	$ 75	6-8 weeks
Refinish complete butt excluding mandatory rewrap (refinish, excl. rewrap, incl. shipping USA)	$ 100	P2: 2-4 weeks \| Other: 6-8 weeks
Replace BK2 shaft phenolic tip with leather tip	$ 30	7-10 days
Replace the butt cap (butt cap, partial butt refinish, incl. shipping USA)	$ 90	6-8 weeks
Rewrap Irish Linen (incl. shipping USA)	$ 50	2-4 weeks
Rewrap real leather (for Predator 2 only, incl. shipping USA)	$ 100	2-4 weeks
Rewrap Stack^® leather (for Predator 2 only, incl. shipping USA)	$ 150	2-4 weeks
Other repairs change weight bolt	$ 10	7-10 days
Minimum repair charge	$ 20	N/A

We process repairs in weekly batches. They are transferred to the respective production departments every Friday. Any repair received after Thursday will be processed with the following week's batch of repairs.

Shipping Instructions

Before returning a product, please make sure that your contact information, along with a copy of your sales receipt and a description of the reason why you are returning the product are in the package. You can print a product return form here and enclose it in the package. Please send us your cue or shaft to be repaired in a tube or in a triangle box. Avoid flat square boxes to prevent further damages due to package handling. We also recommend that you insure your package for the suggested retail value in case it is damaged on its way to the Predator factory.

Click to download the product return form

Shipping Charges

If shipping is not specified as included, a minimum of $10 must be added to the repair charge. International shipping charges vary from approximately $20 to $70 for one cue. We ship international packages using UPS Express. If you have a question about repairs or are not sure which type of repair yours falls under, please contact us and we will be happy to help you.

Authorized Repair Centers
We have selected and trained several repair centers to service your Predator products. To locate an Authorized Repair Center, go to our dealer locator and select the Repair Center option. A list will then be displayed showing their names and contact information.


	Players Cues Warranty Players Cues Lifetime Warranty LIFETIME WARRANTY: Effective on or after May 1, 2008 all Players cues are now covered by a lifetime warranty against manufacturer's defects including warping. In order to make a claim you must send your Players cue (both sections if 2 piece) to Cue and Case Sales Inc, 190 Cumberland Park Drive, St. Augustine, Florida, 32095 Phone: 1-800-835-7665. You must include a copy of your original sales receipt from an authorized dealer (PoolCuesToYou.com is an Authorized Players Dealer) and a note explaining what is wrong with the cue and the weight that you want on your replacement cue. Also include contact information. Only Players cues purchased on or after May 1, 2008 are covered by this lifetime warranty. Players cues reserves the right to determine if your cue is covered by this warranty.


	Sports Fan Collegiate Cues (Players) Warranty Players Cues Lifetime Warranty LIFETIME WARRANTY: Effective on or after May 1, 2008 all Players cues are now covered by a lifetime warranty against manufacturer's defects including warping. In order to make a claim you must send your Players cue (both sections if 2 piece) to Cue and Case Sales Inc, 190 Cumberland Park Drive, St. Augustine, Florida, 32095 Phone: 1-800-835-7665. You must include a copy of your original sales receipt from an authorized dealer (PoolCuesToYou.com is an Authorized Players Dealer) and a note explaining what is wrong with the cue and the weight that you want on your replacement cue. Also include contact information. Only Players cues purchased on or after May 1, 2008 are covered by this lifetime warranty. Players cues reserves the right to determine if your cue is covered by this warranty.

Joss Cues Warranty

Warranty for Joss Cues®

Any new or used cue purchased from any individual or company, (either in person or on the Internet), who is not sanctioned as an authorized dealer of Joss Cues® LTD., will not have access to direct Joss warranty. PoolCuesToYou.com is an Authorized Joss Dealer.

These cues will have to be sent directly back to the point of purchase.

Joss Cues® are created from the finest materials available. The work is done by some of the finest craftsman in the billiard industry. We are very proud of our cues and inspect each cue during the work process and a final inspection is performed before each cue is packaged for shipment.

Joss Cues® warrants to the original purchaser that its cues are free from defects in material and workmanship; we shall repair or replace the cue at our discretion.

All parts of the Joss Cue® are covered by the warranty, but excludes warpage and normal wear on replaceable parts such as the tip, ferrule, finish, wrap and bumper.

In the unlikely event you discover a flaw in your cue or should it become damaged, do not attempt to repair your cue. Contact your dealer or contact Joss Cues® direct for instructions. Joss Cues® covered by warranty will be repaired or replaced without charge.

This warranty is void if your Joss cue has after-market products or has been subjected to mishandling, misuse, abuse, repair or altered by an entity other than Joss Cues® LTD.

The warranty applies to Joss Cues® belonging to the ORIGINAL owner, and is nontransferable.

Joss Cues® will resolve all warranty claims at its discretion.

Joss Cues® are NOT warranted against breakage or warpage.

We have no control over how the cue is used or the environment in which the cue is stored, we assume NO responsibility for warpage, breakage or any type of water damage.

All Joss Cues® leave the shop straight and in new condition. When you receive or buy your cue inspect it thoroughly. If you chalk and use your Joss Cue this is a sign of acceptance of the cue in the condition in which it was received.

You are responsible for all incoming and outgoing shipping cost.

Make sure that you include:

Your first and last name
Your shipping address
Daytime telephone number
Instructions for your repair
Copy of your original receipt of sale if warranty repair.

We can not guarantee that any repair issues will be covered under warranty; we will gladly inspect your cue and make a determination.


	J. Pechauer Warranty Lifetime Warranty On Pechauer Cues! Pechauer pool cues purchased from an authorized J.Pechauer Custom Cues dealer/Distributor (PoolCuesToYou.com is an Authorized J. Pechauer Dealer) are warranted to the original purchaser (non-transferable) to be free from defects in material and workmanship, including warpage, for the life of the cue. Pechauer, at it's sole discretion, will repair or replace any pool cue it deems to be defective and maintains the right to void this warranty if there is evidence of abuse, mishandling, or alteration. Normal wear items such as tip, finish, and wrap are excluded from this warranty. To obtain a return authorization for warranty work please call J. Pechauer Custom Cues directly at 800-934-7735, or use our contact page. A shipping charge of approximately $15.00 will apply. Please do not contact a dealer or retailer. Thanks, Pechauer Custom Cues

McDermott Warranty

Tiger X Shaft Warranty

Tiger Limited Lifetime Warranty

Lucasi Warranty

OB 1 Warranty